![]() Originality/Value – Penelitian ini adalah penelitian pertama yang meneliti mengenai peran responsiveness chatbot artificial intelligence dalam membentuk customer satisfaction Key Word – Responsiveness, extrinsic value, intrinsic value, online convenience, dan customer satisfaction. Keterbatasan Penelitian – Penelitian ini hanya meneliti hanya meneliti terhadap beberapa faktor yang mempengaruhi customer satisfaction dalam penggunaan chatbot untuk berinteraksi dengan perusahaan, jumlah sampel yang terbatas, dan sampel hanya berasal dari beberapa kota. Selanjutnya extrinsic value dan online convenience berpengaruh terhadap costumer satisfaction, sedangkan intrinsic value tidak berpengaruh. Hasil – Hasil penelitian menunjukkan bahwa responsiveness chatbot berpengaruh terhadap extrinsic value, intrinsic value, dan online convenience. Analisa structural equation modeling menggunakan Amos. Tujuan Penelitian – Penelitian ini bertujuan untuk meneliti peran responsiveness chatbot artificial intelligence dalam membentuk customer satisfaction Desain/Metodologi/Pendekatan – Dalam penelitian ini metode pengumpulan data menggunakan kuesioner yang disebar terhadap 260 responden. This research extends understanding of the online customer experience with chatbots in e-retailing and provides empirical evidence by showing that extrinsic and intrinsic values of online customer experience are enhanced by chatbot adoption. Furthermore, online customer experience had a positive relationship with customer satisfaction, and personality influenced the relationship between the usability of the chatbot and extrinsic values of customer experience. The usability of the chatbot had a positive influence on extrinsic values of customer experience, whereas the responsiveness of the chatbot had a positive impact on intrinsic values of customer experience. The authors used a quantitative approach to collect 425 useable online questionnaires and Statistical Product and Service Solutions (SPSS) and SmartPLS to analyze the measurement model and proposed hypotheses. This study explores the role of AI chatbots in influencing the online customer experience and customer satisfaction in e-retailing.Ī research model based on the technology acceptance model and information system success model is proposed to describe the interrelationships among chatbot adoption, online customer experience and customer satisfaction. Advertising revenue is necessary to fund the powerful machines required for Cleverbot's AI, and we ask that you do not use ad blockers.Īdvertisers will never know the contents of your conversations, but their own cookies, if your browser and its settings allow, may be used to track activity and purchasing behaviour across multiple sites, and such information may mean that you sometimes see personalised ads.The rapid evolution in artificial intelligence (AI) has redefined the customer experience and created huge opportunities for companies to interact with customers using chatbots. 'Third Party' cookies may be set and read by the code of advertisements on this site. Again, these are not shared with any third parties. If you create and sign in to a Cleverbot social account on the blue bar at the top, additional cookies will store your account identifier and signed in status. These 'first party' cookies are not shared with any other parties, and are used only for the purpose of Cleverbot serving. Use of this site constitutes acceptance of our Privacy Policy and Terms and Conditions.Ĭ uses cookies to store an anonymous identifier for, and recent lines of, the conversation you hold, plus preferences you choose while using the site. Publish snippets - snips! - for the world to seeĬomments or suggestions? Please do let us know. Tweak how the AI responds - 3 different ways! When you sign in to Cleverbot on this blue bar, you can: Using them you can share snippets of chats with friends on social networks. The AI can seem human because it says things real people do say, but it is always software, imitating people. Many people say there is no bot - that it is connecting people together, live. The program chooses how to respond to you fuzzily, and contextually, the whole of your conversation being compared to the millions that have taken place before. Things you say to Cleverbot today may influence what it says to others in future. The site started in 2006, but the AI was 'born' in 1988, when Rollo Carpenter saw how to make his machine learn.
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