![]() When contacting customer support, ensure that you keep your details handy, as they will need them to access your data. If they cannot help you remotely, they can also assign professionals experts trained in FiOS systems. ![]() With FiOS customer support, you can describe your problem in detail, and they may provide alternate solutions that work for your system. None of the described methods work for you? Then, it’s time to contact customer support.Īlthough you may want to avoid contacting support since it can be a long process, in some cases, it is the only solution. The screen will display the steps you need to follow to pair your remote to the set-top box.Select the Home Agent option and then tap on ‘Program Remote’.Press the Menu button on the remote and scroll until you find the Customer Support option.To pair your remote to your FiOS set-top box, here’s what you can do: Try linking your remote to the set-top box again to check if it works. In some cases, your FiOS set-top box may not be responding to your remote because of faulty pairing. ![]() Try to pair the remote to the set-top box Original FiOS remotes require two double-A batteries to work. Replace them with the appropriate batteries and try using them again. Your batteries may have died earlier than expected, which causes your remote to stop working. If none of the methods work for you, it’s time to check the batteries in your remote. Often, we tend to overlook the simplest solution to a problem. If this does not resolve the issue, your set-top box may need to be re-initialized, for which you will need to contact the customer support service.You will need to wait for a few minutes for the Interactive Media Guide to update. ![]()
0 Comments
Leave a Reply. |